Troubleshooting

Troubleshooting guide for common BroxiAI issues and solutions

This guide provides an overview of troubleshooting resources for BroxiAI. For detailed solutions to specific issues, please refer to the specialized guides below.

Quick Issue Resolution

Common Problems and Solutions

Issue Type	Quick Fix	Detailed Guide
🔐 Cannot login or API key invalid	Check credentials, regenerate tokens	Authentication Issues
⚡ Workflow won't run or components failing	Check configuration, review connections	Workflow Execution Issues
🔌 API calls failing or timing out	Check rate limits, verify endpoints	API Integration Issues
📁 File uploads failing or text extraction errors	Check file size/format, encoding issues	Data Processing Issues
🐛 Specific error codes	Look up error codes and solutions	Error Codes Reference
🚀 Slow performance or optimization	Improve workflow efficiency	Performance Optimization

Specialized Troubleshooting Guides

🔐 Authentication Issues

Resolve authentication and access problems:

• API token validation and regeneration

• Login failures and account access

• Team and workspace permissions

• Single Sign-On (SSO) configuration

• Cross-origin authentication issues

⚡ Workflow Execution Issues

Fix workflow and component problems:

• Component connection failures

• Data flow and mapping issues

• Performance and timeout problems

• Memory and state management

• Component-specific troubleshooting

🔌 API Integration Issues

Solve API and connectivity problems:

• Rate limiting and quota management

• Connection timeouts and network issues

• Third-party service integration (OpenAI, Google, Azure)

• Webhook delivery and configuration

• Response handling and validation

📁 Data Processing Issues

Resolve data handling problems:

• File upload and format issues

• Text extraction and processing failures

• Character encoding and language support

• Large file processing and memory management

• Data transformation and validation

🐛 Error Codes Reference

Complete error code documentation:

• HTTP status codes (4xx, 5xx)

• BroxiAI-specific error codes

• Authentication, workflow, and integration errors

• Error handling best practices

• Debugging and logging strategies

🚀 Performance Optimization

Optimize workflow performance:

• Component and workflow optimization

• AI model selection and configuration

• Data processing efficiency

• Memory and resource management

• Monitoring and profiling tools

Quick Diagnostic Steps

Before diving into specific guides, try these general diagnostic steps:

1. Check Service Status

   • Visit status.broxi.ai for current service status

   • Review recent incidents or maintenance

2. Verify Basic Connectivity

   # Test API connectivity
   curl -I "https://api.broxi.ai/v1/health"
   
   # Test authentication
   curl -H "Authorization: Bearer YOUR_TOKEN" \
        "https://api.broxi.ai/v1/user"

3. Check Account Status

   • Verify subscription and plan limits

   • Check API quota usage

   • Confirm workspace access

4. Review Recent Changes

   • Check for recent workflow modifications

   • Review configuration changes

   • Verify environment consistency

Common Error Patterns

Authentication Errors (401/403)

→ See Authentication Issues

Workflow Execution Failures

→ See Workflow Execution Issues

Rate Limiting (429)

→ See API Integration Issues

File Processing Errors

→ See Data Processing Issues

Performance Issues

→ See Performance Optimization

Built-in Debugging Tools

Workflow Logs

• Access logs from workflow settings

• Filter by error level and component

• Export logs for detailed analysis

• Set up real-time monitoring

Component Testing

• Use playground for individual testing

• Test components in isolation

• Validate inputs and outputs

• Check performance metrics

API Testing Tools

# Test workflow execution
curl -X POST "https://api.broxi.ai/v1/flows/YOUR_WORKFLOW_ID/execute" \
     -H "Authorization: Bearer YOUR_TOKEN" \
     -H "Content-Type: application/json" \
     -d '{"input": "test message"}'

Getting Help

Self-Service Resources

Documentation

• Complete Documentation

• API Reference

• Best Practices

• Examples

Community Support

• Community Forums

• Discord Channel

• GitHub Discussions

• Stack Overflow

Direct Support

Support Channels

• Email: [e-mail]

• In-app Chat: Available in BroxiAI dashboard

• Phone: Available for Enterprise customers

• Scheduled Calls: Book a consultation

When Contacting Support

Include the following information:

1. Account Details

   • Email address

   • Team/workspace name

   • Subscription plan

2. Issue Description

   • Detailed problem description

   • Steps to reproduce

   • Expected vs actual behavior

   • Error messages or codes

3. Technical Details

   • Workflow ID (if applicable)

   • Browser and version

   • Operating system

   • Network environment

4. Logs and Screenshots

   • Relevant log entries

   • Screenshots of errors

   • Network traces (if needed)

   • Workflow configuration

Emergency Support

Critical Issues

• Security incidents

• Service outages

• Data loss concerns

• Billing emergencies

Contact: [e-mail] Response Time: Within 1 hour for Enterprise customers

Status and Updates

Service Status

Status Page: status.broxi.ai

• Real-time service status

• Incident history

• Planned maintenance

• Performance metrics

Monitoring

• API availability: 99.9% uptime

• Response time: < 2 seconds

• Error rate: < 0.1%

• Update frequency: Real-time

Release Notes

Stay Updated

• Release Notes

• Feature Announcements

• Breaking Changes

• Migration Guides

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If you can't find a solution to your problem in these specialized guides, don't hesitate to reach out to our support team. We're here to help you succeed with BroxiAI!