Payment Policy

Understand how billing, payment processing, and charges are handled for your team subscription.

📅 Billing Cycle

• When you subscribe, you choose either a Monthly or Yearly billing cycle.

• Billing cycles start on the date of your subscription and recur automatically.

• Yearly billing provides approximately 17% savings compared to monthly billing.

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🔄 Auto-Renewal and Subscription Management

• All subscriptions auto-renew unless manually canceled.

• You can manage renewal settings directly via the Billing section in your account dashboard.

• Renewal happens on the same day of the month/year as your initial subscription.

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💸 Accepted Payment Methods

• Credit Cards: Visa, MasterCard, American Express, Discover.

• Debit Cards (where applicable).

• Other regional payment methods may be supported (subject to availability).

Prepaid cards and virtual cards might not be supported.

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⚠️ Failed Payment Handling

• If a payment fails:

  • We will send email notifications requesting you to update your payment information.

  • Multiple retry attempts are made within a grace period (typically 7 days).

• Consequences of Non-Payment:

  • Restricted access to paid features after the grace period.

  • Possible account suspension if no action is taken.

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🧾 Invoicing and Receipts

• Every successful payment triggers an automatic invoice generation.

• Invoices include:

  • Subscription plan details

  • Billing period

  • Tax/VAT (if applicable)

• Invoices and receipts can be viewed, downloaded, and printed anytime via the Billing dashboard.

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💰 Refund Policy

• All payments are final and non-refundable, except as required by applicable law.

• Canceling a plan does not retroactively refund previous payments.

• Prorated refunds are not offered for unused subscription periods when downgrading or canceling early.

• Exceptional refunds (billing errors, duplicate charges) are handled by the Support Team on a case-by-case basis.

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🔄 Plan Upgrades, Downgrades, and Modifications

Upgrading:

• When upgrading, the price difference is calculated prorated based on your remaining billing cycle.

• New features are activated immediately after the upgrade.

Downgrading:

• Downgrades become effective at the end of the current billing cycle.

• You will continue to have access to the higher-tier features until the downgrade takes effect.

Switching Billing Frequency:

• You can switch from monthly to yearly billing anytime (only Basic package).

• Switching from yearly to monthly takes effect at the end of your current yearly term.

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🚫 Cancellation Policy

• You can cancel your subscription at any time via the Billing page.

• Cancelling a subscription:

  • Prevents future billing.

  • Does not refund past payments.

  • Keeps access active until the end of the current billing period.

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🧩 Taxes (VAT/GST)

• Taxes such as VAT, GST, or other applicable taxes may be added based on your billing address.

• The total amount, including taxes, is shown before confirming your payment.

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🔔 Important Notes: Always ensure your billing details are up-to-date to avoid service interruptions. Changes to payment terms, tax rates, or supported payment methods will be communicated via email.