Payment Policy
Understand how billing, payment processing, and charges are handled for your team subscription.
📅 Billing Cycle
When you subscribe, you choose either a Monthly or Yearly billing cycle.
Billing cycles start on the date of your subscription and recur automatically.
Yearly billing provides approximately 17% savings compared to monthly billing.
🔄 Auto-Renewal and Subscription Management
All subscriptions auto-renew unless manually canceled.
You can manage renewal settings directly via the Billing section in your account dashboard.
Renewal happens on the same day of the month/year as your initial subscription.
💸 Accepted Payment Methods
Credit Cards: Visa, MasterCard, American Express, Discover.
Debit Cards (where applicable).
Other regional payment methods may be supported (subject to availability).
Prepaid cards and virtual cards might not be supported.
⚠️ Failed Payment Handling
If a payment fails:
We will send email notifications requesting you to update your payment information.
Multiple retry attempts are made within a grace period (typically 7 days).
Consequences of Non-Payment:
Restricted access to paid features after the grace period.
Possible account suspension if no action is taken.
🧾 Invoicing and Receipts
Every successful payment triggers an automatic invoice generation.
Invoices include:
Subscription plan details
Billing period
Tax/VAT (if applicable)
Invoices and receipts can be viewed, downloaded, and printed anytime via the Billing dashboard.
💰 Refund Policy
All payments are final and non-refundable, except as required by applicable law.
Canceling a plan does not retroactively refund previous payments.
Prorated refunds are not offered for unused subscription periods when downgrading or canceling early.
Exceptional refunds (billing errors, duplicate charges) are handled by the Support Team on a case-by-case basis.
🔄 Plan Upgrades, Downgrades, and Modifications
Upgrading:
When upgrading, the price difference is calculated prorated based on your remaining billing cycle.
New features are activated immediately after the upgrade.
Downgrading:
Downgrades become effective at the end of the current billing cycle.
You will continue to have access to the higher-tier features until the downgrade takes effect.
Switching Billing Frequency:
You can switch from monthly to yearly billing anytime (only Basic package).
Switching from yearly to monthly takes effect at the end of your current yearly term.
🚫 Cancellation Policy
You can cancel your subscription at any time via the Billing page.
Cancelling a subscription:
Prevents future billing.
Does not refund past payments.
Keeps access active until the end of the current billing period.
🧩 Taxes (VAT/GST)
Taxes such as VAT, GST, or other applicable taxes may be added based on your billing address.
The total amount, including taxes, is shown before confirming your payment.
🔔 Important Notes: Always ensure your billing details are up-to-date to avoid service interruptions. Changes to payment terms, tax rates, or supported payment methods will be communicated via email.
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